Kia South Africa has begun the process to correct steering racks on at least 800 Soul crossovers.
Kia says that owners will be contacted by its call centre by telephone from 1 March to make appointments to have their vehicles inspected. The voluntary recall affects the steering racks of vehicles that were built in South Korea between 18 January 2014 and 30 September 2015.
“In some instances,” says Kia, “the pinion nut in the steering rack might not be correctly secured, in which case the driver might hear a knocking sound when turning the steering wheel.”
However, no reports of the impact of the steering racks on the road have been picked up, and the company did not mention any possible safety concerns.
Kia says that the inspection, which is of course free of charge, should take less than an hour; but this also depends on the vehicle’s position in the work queue on the specific day.
The company urges its clients to help themselves by finding a list of frequently asked questions and a VIN number search on www.kia.co.za, or alternatively, to contact the Kia call centre directly on 010 596 2000.